Privacy Policy & Code of Conduct

Registered Business Address

Blaencelyn, Maesmyrnach, Llanfyrnach, Pembrokeshire, SA35 0BA

Contact

Opening Hours

07429132202

01239562652

Mon - Sun

Open 24/7, 365.

hello@sarscymru.org.uk

Privacy Policy

SARS Cymru Group Ltd. - Privacy Policy, covers all companies associated.

Effective Date: 19/12/2024

This Privacy Policy explains how SARS Cymru Group Ltd ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information.

1. Information We Collect

We may collect various types of personal information from you, including:

Contact Information: Name, email address, phone number, mailing address.
Account Information: Username, password, security questions.
Demographic Information: Age, gender, location.
Financial Information: Credit card information, billing address.
Usage Data: Information about how you use our services, such as your browsing history, search queries, and interactions with our website or applications.
Device Information: Information about your device, such as your IP address, device type, operating system, and browser.

2. How We Collect Information

We collect information from you in several ways, including:

Directly from you: When you provide information to us directly, such as when you create an account, make a purchase, contact customer support, or fill out a form.
Automatically: When you use our services, we may automatically collect information about your device and how you use our services.
From third parties: We may receive information about you from third parties, such as social media platforms or advertising networks.

3. How We Use Information

We may use your personal information for various purposes, including:

Providing and improving our services: To provide you with the services you request, to personalise your experience, and to improve our services.
Communicating with you: To send you updates, notifications, and marketing communications.
Processing transactions: To process your payments and fulfil your orders.
Analysing and improving our business: To analyse how our services are used and to improve our business operations.
Protecting our rights and interests: To prevent fraud, enforce our terms and conditions, and comply with legal obligations.

4. Disclosure of Information

We may disclose your personal information to:

Service providers: To third parties who provide services on our behalf, such as payment processors, shipping companies, emergency services and data analytics providers.
Business partners: To our business partners for marketing and other purposes.
Legal authorities: To comply with legal requests and to protect our rights and interests.
Other parties: To other parties with your consent or as otherwise permitted by law.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

6. Your Choices

You have certain choices regarding your personal information, including:

Access and update: You can access and update your personal information by logging into your account or contacting us directly.
Marketing communications: You can opt-out of receiving marketing communications from us by following the instructions in the communication or by contacting us directly.
Cookies: You can control the use of cookies through your browser settings.

7. Children & Adult's Privacy

We do not knowingly collect personal information from children, or those under 18. We have a Safeguarding Policy in place that protects those around us and our staff/volunteers/employees - no matter of age.

8. International Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@sarscymru.org.uk.

About Us & Others

SARS CYMRU GROUP is a private limited company with multiple companies operating under its umbrella.

We strive to partner with reputable and reliable companies to offer our customers a wide range of services. While we carefully select these associated companies, we cannot be held responsible for any issues or problems encountered with their services.

Any concerns or complaints regarding the services provided by our associated companies should be directed to those companies directly.

SARS Cymru Group Ltd. acts as a provider of the services offered by our associated companies.

This disclaimer is intended to provide clear information about the relationship between SARS Cymru Group and its associated companies.

Copyright:
The content of this website, including text, images, and graphics, is protected by copyright. Any unauthorised use is prohibited.

Data Privacy:
Please refer to our Privacy Policy for information on how we handle your personal data. We retain a strict confidentiality clause with all service members and clientele.

Transparency:

We aim to provide a completely transparent approach with ourselves and those who use our services.

Mental Health Advice & Support:

SARS Cymru Group is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, colour, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, gender expression, disability, veteran status, or any other legally protected characteristic.

We value diversity and inclusion and are committed to creating a supportive and inclusive workplace for all employees and volunteers, including those with mental health conditions.

We believe that everyone deserves to feel safe, respected, and valued at work, regardless of their mental health status. We strive to provide a workplace where employees can openly discuss their mental health concerns without fear of stigma or discrimination.

We offer specific programmes, advice and support to those who volunteer or are employed with us at our discretion. We support anyone who is struggling and can legally provide advice & support to those externally to us - this is done at our own discretion.

The well-being and mental health of our employees and volunteers is at the upmost importance to our directors, with regular check-ins and meetings, after action reports and meetings.

Please Note:

The views and opinions expressed by employees and volunteers on their personal social media accounts do not necessarily reflect the official views or positions of SARS Cymru Group, or the company they work/volunteer for, unless mentioned.

Any actions or statements made by employees or volunteers outside of their official duties and while not wearing a SARS Cymru Group (or umbrella company) uniform or explicitly stating they are acting on behalf of the company DO NOT represent SARS Cymru Group.

We respect all employees and volunteers freedom of speech. If any employee or volunteer is causing distress, harassment or upset, this is to be reported to us at: hello@sarscymru.org.uk. Unless deemed unacceptable behaviour, code of conduct policy will be pursued and employees/volunteers will be suspended, pending further action. Due to confidentiality, we will not disclose any information relating to the investigation unless investigation is audited, or being completed by an external agency (i.e. Police). We will only share the data with those authorities.

For example only, if 'John Doe' was being investigated by a local police force/local authority due to a safeguarding concern, we would only share details of our internal investigation with these agencies.

Employee/Volunteer Code of Conduct

1. Purpose

This Employee Code of Conduct ("Code") outlines the expected standards of ethical and professional behaviour for all employees of [Your Company Name] ("Company"). This Code is intended to guide employees in their interactions with colleagues, customers, suppliers, and the public.

2. Scope

This Code applies to all employees of the Company, including full-time, part-time, temporary, and contract employees, as well as officers and directors.

3. Core Values

The Company is guided by the following core values:

Integrity: Acting honestly and ethically in all business dealings.
Respect: Treating all individuals with dignity and respect, regardless of their background or position.
Teamwork: Collaborating effectively with colleagues to achieve shared goals.
Excellence: Striving for the highest standards of quality and performance in all aspects of our work.
Innovation: Encouraging creativity and continuous improvement.

4. Ethical Conduct

Confidentiality: Employees must maintain the confidentiality of all company information, including trade secrets, customer data, and financial information.
Conflict of Interest: Employees must avoid any situation that could create a conflict of interest between their personal interests and the interests of the Company.
Anti-Harassment and Discrimination: The Company prohibits all forms of harassment and discrimination in the workplace, including but not limited to discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Safety and Health: Employees are responsible for maintaining a safe and healthy work environment and complying with all safety regulations.
Data Privacy: Employees must comply with all applicable data privacy laws and regulations, including the proper handling of personal information.
Compliance with Laws and Regulations: Employees must comply with all applicable laws and regulations, including but not limited to anti-bribery and anti-corruption laws.

5. Professional Conduct

Communication: Employees must communicate effectively and professionally with colleagues, customers, and other stakeholders.
Time Management: Employees are expected to manage their time effectively and meet deadlines.
Attendance and Punctuality: Employees are expected to maintain good attendance and punctuality.
Use of Company Resources: Employees must use company resources, such as computers, phones, and internet access, for business purposes only.
Social Media: Employees must use social media responsibly and avoid posting anything that could damage the Company's reputation.

6. Reporting Violations/Unprofessionalism

Employees are encouraged to report any suspected violations of this Code to their manager, or company secretary. All complaints will be fully investigated within 30 business days. All reports will be treated confidentially.

7. Consequences of Violations/Breach of Policy

Violations of this Code may result in disciplinary action, up to and including termination of employment. We strive to provide a high level of service to people, companies and organisations associated with us, meaning we provide a zero-tolerance to bullying or unprofessional behaviour.

8. Review and Updates

This Code will be reviewed and updated periodically to ensure its continued relevance and effectiveness.

9. Acknowledgement

All employees and volunteers, including those other companies associated with us are automatically bound to these policies outlined.